Whitney Museum Accessibility Assets Guidelines

The Whitney Museum of American Art asked JSA/MIX to draft museum-wide
guidelines to increase accessibility for all visitors, both through digital interfaces and throughout the museum. The outcome is an illustrated
100+ page report consisting of technical, spatial, and policy recommendations
with three clear goals: make a smartphone app for accessibility assets easier to use, raise awareness of accessibility assets across digital, analog, and human
channels, and develop non-app alternatives within the museum’s physical
environment. The result: a more intuitive, inclusive, and multimodal visitor
experience for the Whitney’s diverse audience.

Scope of Work

Over six months, our team combined research, spatial analysis, and community
engagement, conducting two workshops with the Whitney Accessibility
Advisory Committee—bringing together experts, staff, and community
members who are d/Deaf, hard of hearing, low vision, neurodivergent, or
mobility-aid users—who provided essential feedback. Through an iterative
process, we assessed assets through guided tours and group discussions,
generating insights that shaped the recommendations included in the final
report.

Client	Whitney Museum of American Art
Location	New York, NY
Year	2025